Support context
Agents see what the customer said before replying.
Survey answers on the Shopify order page
Survey answers on the Shopify order page
Read a customer's survey answers right on the Shopify admin order page, without opening the app.
- Checkout
- Post-purchase page
- Thank you page
What it is
Survey answers on the Shopify order page, explained
The app adds a Survey Responses block to the order details page in Shopify admin. It loads the answers for that order, shows the submission date and the number of responses, and lists each question with its answer.
When there are many answers it shows a preview and offers View more answers. A View all responses link opens the full list in the app. Use it so support and fulfillment staff see answers in the place they already work.
For the shopper
How it works on your store
Scroll through the steps. The phone shows what the shopper sees at each one; products and prices are an example.
- Step 01 / 04
Customer submits a survey
The survey answers are stored against the order.
- Step 02 / 04
Staff open the order
In Shopify admin they open the order details page.
- Step 03 / 04
The block loads
A Survey Responses block shows a loading state, then the answers or a message that there are none.
- Step 04 / 04
Go deeper
They click View all responses to open the full answers in the app.
For you
Set it up in Post Purchase Upsell
Options you control
- Block name: Survey Responses
- Shows the submitted date for the response
- Shows how many survey responses were found
- Question and answer pairs, with No answer provided when empty
- Preview with View more answers when there are many
- View all responses link to the app
- Empty state: No survey responses found for this order
- Available in English and French
-
01. Add a survey
Add a Survey widget to a thank you page and publish it.
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02. Wait for an answer
Place a test order and submit the survey.
-
03. Open the order
In Shopify admin, open Orders and select the test order.
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04. Find the block
Look for the Survey Responses block on the order details page, where the app's order details block is rendered.
Use cases
Where it pays off
Fulfillment notes
Check a delivery preference question without leaving the order.
Quality checks
Spot a poor rating on the order you are reviewing.
FAQ
Frequently asked questions
Do I need to open the app to read answers?
No. The Survey Responses block on the order details page shows them in Shopify admin.
What if there are no answers?
The block shows 'No survey responses found for this order.'
Is the block translated?
The extension ships English and French strings.
Related features
Pairs well with
Tell us the offer you want after checkout.
Upsell and downsell funnels, thank-you page offers: our team sets it up with you and checks it before it goes live.
Free to install. Built for Shopify. Rated 4.9 from 30 reviews.