Where did you hear about us
Use a multiple choice question with an 'Other' option to learn which channels work.
Post purchase survey
Post purchase survey
Ask customers questions on the thank you page right after they order, with seven question types, and collect the answers per order.
- Checkout
- Post-purchase page
- Thank you page
What it is
Post purchase survey, explained
The Survey widget turns the thank you page into a feedback form. You add questions of seven types: multiple choice, dropdown, checkboxes, short answer, paragraph, linear scale, and rating. Questions can be required, and shown one at a time with a Next button and an optional progress indicator.
Use it for a 'how did you hear about us' question, a quick satisfaction score, or product feedback. Answers are stored in the app, listed under Survey responses, and can be exported, sent to Shopify Flow, or read on the Shopify order page.
For the shopper
How it works on your store
Scroll through the steps. The phone shows what the shopper sees at each one; products and prices are an example.
- Step 01 / 04
Customer lands on the thank you page
The survey widget appears at the position where you placed the Thank You block.
- Step 02 / 04
They answer a question
The first question shows. Required questions must be answered before they continue.
- Step 03 / 04
They move through the questions
With more than one question, a Next button moves them on, with a progress indicator if you turned it on.
- Step 04 / 04
They submit
The Submit button saves the answers against the order and the widget closes.
For you
Set it up in Post Purchase Upsell
Options you control
- Question types: Multiple choice, Dropdown, Checkboxes, Short answer, Paragraph, Linear scale, Rating
- Question and Description text
- Require an answer
- Help text (dropdown)
- Add 'Other' option for choice questions
- Linear scale range and Left side label and Right side label
- Rating with Number of stars
- Next button text, Submit button text, Show progress indicator
- Drag to reorder questions
- Translations for questions, options, and buttons
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01. Open the Thank you page tab
In Funnels & Thank You Page, edit a funnel and open the Thank you page tab. Set the funnel Conditions first, since the survey follows them.
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02. Add a Survey widget
Pick a thank you block and add the Survey widget.
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03. Add questions
Use the add question menu to choose a type, then fill in Question, Description, Question type, and Require an answer. Add options for choice questions.
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04. Set the buttons
Edit Next button text and Submit button text, and tick Show progress indicator if you have more than one question.
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05. Enable and place it
Save, enable the Tek Labs block in Shopify's thank you page editor, and drag the Thank You Block into position. Check the Survey responses page for answers.
Use cases
Where it pays off
Satisfaction rating
Use a rating or linear scale question to track how checkout felt.
Open feedback
Use a paragraph question to collect what shoppers want to see next.
FAQ
Frequently asked questions
Which question types are supported?
Multiple choice, dropdown, checkboxes, short answer, paragraph, linear scale, and rating.
Can I make a question required?
Yes. Each question has a Require an answer setting, and the shopper sees an error if they skip it.
Where do I see the answers?
In the app under Survey responses, grouped by order. You can also export them, receive them in Shopify Flow, or view them on the Shopify order page.
Tell us the offer you want after checkout.
Upsell and downsell funnels, thank-you page offers: our team sets it up with you and checks it before it goes live.
Free to install. Built for Shopify. Rated 4.9 from 30 reviews.