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Survey responses and export

Survey responses and export

See every survey answer grouped by order, then download a CSV or send the data to Google Sheets for a date range and funnel you choose.

Install Post Purchase Upsell
  • Checkout
  • Post-purchase page
  • Thank you page
Post Purchase Upsell one-click offer after payment
Post Purchase Upsell · App Store listing

What it is

Survey responses and export, explained

The Survey responses page lists orders that have answers, with the customer, the number of responses, and the last activity. Open an order to read each question and answer. A date filter and funnel filter narrow the list.

The Export button builds a file for the funnel and period you pick. You choose which columns to include (a submitted date and one column per question are always included). You can download a CSV, and when Google Sheets is configured for the app you can connect a Google account and export to a spreadsheet.

For the shopper

How it works on your store

Scroll through the steps. The phone shows what the shopper sees at each one; products and prices are an example.

  1. Step 01 / 04

    Customers answer the survey

    Each submitted survey is stored against the order and the funnel.

  2. Step 02 / 04

    Open Survey responses

    The page lists orders with Order, Customer, Responses, and Last Activity.

  3. Step 03 / 04

    Open an order

    Order Responses shows each question with the customer's answer.

  4. Step 04 / 04

    Export

    Click Export, pick a date range, funnel, and columns, then download a CSV or send to Google Sheets.

For you

Set it up in Post Purchase Upsell

Options you control

  • Date filter on the response list: From and To
  • Export date range: Last 7 days, Last 30 days, Custom range (up to 6 months)
  • Funnel selector
  • Optional columns: Response ID, Funnel name, Funnel ID, Order ID, Order name, Customer ID, Customer name
  • Submitted date and one column per question always included
  • Download CSV
  • Export to Google Sheets with Connect Google Sheets and Switch account
  • Open the spreadsheet link after export

  1. 01. Collect answers first

    Add a Survey widget to a funnel's thank you page and place it with Shopify's thank you page editor.

  2. 02. Open Survey responses

    In the app menu click Survey responses and use the date filter to find orders.

  3. 03. Read one order

    Click an order to open Order Responses and read the answers.

  4. 04. Export

    Click Export, choose Date range and Funnel, tick the Columns you want, then click Download CSV. If Google Sheets is available, click Connect Google Sheets and then Export to Google Sheets.

Use cases

Where it pays off

Monthly marketing report

Export the last 30 days of a 'how did you hear about us' survey to a sheet.

Customer support follow-up

Find low rating answers by order and customer name.

Share with a teammate

Send answers to a Google Sheet your team already works in.

FAQ

Frequently asked questions

How far back can I export in one go?

The export range is capped at 6 months. The app tells you to pick a range of 6 months or less.

Can I export to Google Sheets?

Yes when Google Sheets is configured for the app. The app asks for Google access to create the file and uses the drive.file scope plus your email to show which account is connected.

Can I choose columns?

Yes, the optional columns are checkboxes. Submitted date is always included, plus one column per survey question.

Related features

Post Purchase UpsellThank you page offersUpsells, coupons, and banners on the thank you pageRead more →

Tell us the offer you want after checkout.

Upsell and downsell funnels, thank-you page offers: our team sets it up with you and checks it before it goes live.

Free to install. Built for Shopify. Rated 4.9 from 30 reviews.

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