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Shopify Flow survey trigger

Shopify Flow survey trigger

Use a Survey created trigger in Shopify Flow to automate tagging, emails, or alerts when a customer submits a thank you page survey.

Install Post Purchase Upsell
  • Checkout
  • Post-purchase page
  • Thank you page
Post Purchase Upsell one-click offer after payment
Post Purchase Upsell · App Store listing

What it is

Shopify Flow survey trigger, explained

The app registers a Shopify Flow trigger called Survey created. When a customer completes a survey, the app sends the customer, the order, and the survey details to Flow. The details include the funnel id, the funnel name, and each question with its answer and type.

Use it to tag customers by their answers, notify your team when someone gives a low rating, or send answers to another tool through Flow actions. The trigger only fires for stores that have a Flow using it enabled.

For the shopper

How it works on your store

Scroll through the steps. The phone shows what the shopper sees at each one; products and prices are an example.

  1. Step 01 / 04

    Customer submits a survey

    They answer the survey on the thank you page and click Submit.

  2. Step 02 / 04

    The app checks for an active flow

    The app only sends the trigger if a Flow using Survey created is enabled for your store.

  3. Step 03 / 04

    Shopify Flow receives the data

    Flow gets the customer, the order, and the survey details with funnel name and responses.

  4. Step 04 / 04

    Your workflow runs

    Flow runs the conditions and actions you built, such as tag customer or send email.

For you

Set it up in Post Purchase Upsell

Options you control

  • Trigger name: Survey created
  • Customer reference: the customer who completed the survey
  • Order reference: the order associated with the survey
  • Survey details: funnel id, funnel name, and responses
  • Each response includes question, answer, and type
  • Fires only while a Flow using the trigger is enabled

  1. 01. Add a survey

    Add a Survey widget to a funnel's thank you page and place it in Shopify's thank you page editor.

  2. 02. Open Shopify Flow

    In Shopify admin, open Flow and create a workflow.

  3. 03. Pick the trigger

    Choose the app trigger Survey created from this app and turn the workflow on.

  4. 04. Add actions

    Use the customer, order, and survey details in your conditions and actions, then test with a real survey submission.

Use cases

Where it pays off

Tag by answer

Tag customers who say they found you through a specific channel.

Low rating alert

Notify support when a rating is low.

Sync to other tools

Pass answers to your email or CRM tool through Flow connectors.

FAQ

Frequently asked questions

Do I need Shopify Flow?

Yes. The trigger is a Shopify Flow trigger, so you build the workflow in the Flow app.

What data is sent?

The customer, the order, and survey details with funnel id, funnel name, and a list of question, answer, and type.

Does it run for every survey?

Only when a workflow using Survey created is enabled. The app tracks the enabled state through Flow's lifecycle callback.

Related features

Post Purchase UpsellThank you page offersUpsells, coupons, and banners on the thank you pageRead more →

Tell us the offer you want after checkout.

Upsell and downsell funnels, thank-you page offers: our team sets it up with you and checks it before it goes live.

Free to install. Built for Shopify. Rated 4.9 from 30 reviews.

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