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Offer usage limits
Offer usage limits
Keep promotions under control by limiting how often an offer can apply: per order, once per customer, or in total.
- Storefront
- Cart
What it is
Offer usage limits, explained
Free gift offers have three separate limits. Maximum number of uses per order stops an offer from repeating when the shopper keeps meeting the condition. Limit to one use per customer lets each customer claim the offer once across all their orders. Maximum discount uses sets a total across the store.
Use them to protect margin on high value gifts, to keep first-time offers fair, or to ration limited stock.
For the shopper
How it works on your store
Scroll through the steps. The phone shows what the shopper sees at each one; products and prices are an example.
- Step 01 / 04
Shopper meets the condition
The offer applies.
- Step 02 / 04
Per-order cap
If the cart keeps qualifying the offer stops at your maximum uses per order.
- Step 03 / 04
One use per customer
A customer who already claimed it does not get it again.
- Step 04 / 04
Total cap
After the total number of uses is reached the discount stops applying.
For you
Set it up in Free Gifts BOGO & Upsell
Options you control
- Set a maximum number of uses per order
- Limit number of times this discount can be used in total
- Limit to one use per customer
- Auto-remove offer from cart if conditions are not met
- Prevent customers changing offer quantity
- Hide out-of-stock items
-
02. Open Discount settings
On the Reward step find Discount settings and Maximum discount uses.
App admin · App Store listing -
03. Set the limits
Tick Limit number of times this discount can be used in total, and Limit to one use per customer, as needed.
App admin · App Store listing -
04. Set the per-order cap
Under Other behaviors tick Set a maximum number of uses per order and enter a number.
App admin · user guide
Use cases
Where it pays off
Spend 100 get 1, 200 get 2, capped
Stop at a maximum number of gifts per order.
Limited stock gift
End the offer after a set number of uses.
FAQ
Frequently asked questions
What is the default for repeats?
By default the offer repeats per order, for example spend 100 get 1 gift, spend 200 get 2 gifts. A limit caps this.
Is one-per-customer across all orders?
Yes. The app says each customer can claim the offer only once across all their orders.
Where do I see these settings?
Under Discount settings and Other behaviors on the reward step.
Start gifting in a few minutes.
Free gifts, BOGO, bundles and progress bars. Every offer type, on a free plan to start.